Privacy Policy

Giant Balloons are committed to protecting and respecting your privacy.

In this policy, we explain how any personal data collected from you or provided by you, is processed by our company. This accords with the Data Protection Act 1998 and GDPR (General Data Protection Regulation). 


We collect and process details when a customer :

-     registers a new account on our website,

-     places an order on our site

-     submits an online query.

-     converses with a member of staff through our Live Chat system

When a customer makes an order, we ask for the following information:

- First name and last name

- Address (including post code)

- Email address

- Telephone number

We need that information to dispatch your order, and/or to contact you if there are any problems or issues with your order. 

Payment Sense, our credit/debit card payment process asks for the following information in order to process your order:

- Your name

- Your address as registered with your bank.

- Your card number (encrypted).

This information remains securely stored by Payment Sense. We don't use or attain any of this information for any other uses.

We keep a record of all written correspondences including, letters, emails, Live-Chat dialogue and telephone calls. The customer also has the choice to do this, particularly for Live-Chat dialogue, which can be emailed directly to the customer.

If you would like us to change or delete any information we hold, please email us at If you would like to be informed about the information we hold, making a subject access request, you can do this via the same email address. We will send you relevant information within a month since request.

We may also ask you to complete surveys that are conducted for research purposes, although you are not obliged to contribute to them.

While transactions take place on our site, you will be asked to provide certain information regarding your delivery and billing addresses as well as your telephone number and email address in order to process your order and send relevant dispatch confirmation to you efficiently.

The lawful basis under which process the data:

- With your explicit permission through a check box when placing an order.

- when you email us with any details or amendments to your order.

If there is a data breach, we will notify the ICO, if it is likely to result in a risk to the rights and freedoms of individuals - for example, if it results in discrimination, damage to reputation, financial loss, loss of confidentiality or any other signifiant disadvantage. 

Your visits to our site, including traffic and location data and statistical information regarding the pages and resources that you access is recorded and monitored. This information is not individualised and is completely anonymous, forming part of general statistical data.

We use cookies on this site to maintain the integrity of the registration process and to personalise the site. A cookie is a small text file that is placed on your hard disk by a webpage server. Cookies are not used to run programs and they will not deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.


One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalise a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content, eases site navigation, and so on. When you return to the website, the information you previously provided can be retrieved, so you can easily use the site's features that you customised.


You have the opportunity to accept or decline cookies. Most web-browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other websites you visit.


Giant Balloons will treat your information and details with complete confidence and secrecy. Your details will not be shared, sold or rented to any other third party. And in any case, your complete consent will be attained.

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such actions by ticking certain boxes, which request your consent. You can also express this through email,

Our site may contain links to additional websites, which actually have their own privacy policies. Please check these policies before you submit any personal data to these websites.

Any changes we may make to our privacy policy in the future will be posted on this page and if applicable, notified to you through email.

Questions regarding this privacy policy can be addressed to